IBM India Pvt Ltd ( http://www.ibm.com/ )
IBM India Pvt Ltd has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
(0-5 Years) Walk-In : Technical Service Representatives @ Bangalore / Hyderabad
Technical Voice Support Event on 14th, 15th, 16th, 17th, 18th May 13
Job Role : IT Helpdesk - Technical Service Representative (100% voice process)
Walk-In Location(s) : Bangalore / Hyderabad
Job Location(s) : Bangalore / Hyderabad
CTC : Will be disclosed to the selected candidates by the manager
No. of Positions : Open
Desired Experience : 0 to 5 Years
Job Description :
• Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Remote Infrastructure support delivery
• perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• has technical experience and skills in the areas of problem determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements. .
Mandatory Skills :
• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills required
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills.
• Excellent customer service orientation
• Neutral accent
Desired Skills :
• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc..
• Skilled in commercially standard software applications and major desktop operating systems.
• Awareness of basic networking concepts and technologies.
• Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion :
• Bachelor's Degree/ Diploma
• Flunecy In Communications Skills (both spoken and written)/ soft skills
Additional Information :
1. Working in shifts is a mandate.
2. Candidates applying and selected for the job will be expected to work in shifts
3. Shifts including evening and night shifts.
4. Shifts will 24x7 in nature and can vary depending on geographies supported.
5. This role is not into BPO domain.
6. Interested Please come to below address
7. Kindly note the below timings very carefully before you could walk-in
Mandatory Documents: (Important: All these documents are mandatory and you will not be able to take up the interview without these documents.)
• Hard copy of the interview invite (this email)
• Hard copy of the resume
• Photocopy of current organization offer letter
• Photocopy of previous organizations reliving letter
• Photocopy of second previous organizations reliving letter if the current or recent organizations experience is less than one year.
• Photocopy of latest 3 months pay slips
• One passport size Photograph
• Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.
• All semesters / year mark sheets
• Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)
Note :
1. Candidates who have attended the interview in the past 3 months should not appear for the interview.
2. Selection of the candidates is at the sole discretion of IBM Recruitment Team
HYDERABAD:
Walk-In Interview on 16th - 18th May 2013 at 12pm to 4pm
Walk-In Venue :
IBM India Pvt Ltd,
3B, Mindspace, Madhapur,
HiTech City, Hyderabad.
BANGALORE:
1. Walk-In Interview on 18th May 2013 at 10am to 1pm
Walk-In Venue :
IBM India Pvt Ltd,
SA 1, Banerghatta Road,
Bangalore.
Landmark: Opp to Jal Bhavan,
2. Walk-In Interview on 16th - 18th May 2013 at 12pm to 4pm
Walk-In Venue :
IBM India Pvt Ltd,
G1 Manyatta Tech Park,
Hebbal Outer Ring Road,
Nagwara Post, Bangalore.
3. Walk-In Interview on 16th - 17th May 2013 at 12pm to 4pm
Walk-In Venue :
IBM India Pvt Ltd,
EGL D Block,
Kormangala Inner Ring Road,
Bangalore.
Contact Person : Deepak Kumar. A / Arun
For more details visit: http://www.ibm.com/
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