HCL Technologies Ltd ( http://www.hcltech.com/ )
HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies (www.hcltech.com) and HCL Infosystems (www.hclinfosystems.in) The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
(Experienced) Walk-In : Technical Support Service Desk - 181402 @ Noida
Walk-in for Technical Service Desk - L1 @ HCL COMNET, Noida on 14th May to 18th May 2013 tuesday to Saturday
Job Role : Technical Service Desk
Job Category : ITES, BPO, KPO, LPO, Customer Service, Operations
Walk-In Location : Noida, Uttar Pradesh
Job Location(s) : Delhi / NCR / Faridabad / Ghaziabad / Gurgaon / Noida
Desired Experience : 6 Months to 3 Years (Mandatory)
Key Skills : Technical Support, Technical Services, Techincal Troubleshooting, Desktop Support
Job Description :
• Technical Support to HCL's business clients.
• He / She will be responsible to provide 100% voice support to the clients and provide technical resolution.
• Incumbent should open for 24X7 operations.
Responsibilities :
• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
• Route problems to internal 2nd and 3rd level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User account provisioning.
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
• Perform user account management activities
• Escalate complex problem to appropriate support specialists
• Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
• Troubleshoot client software and basic network connectivity problems
• Identify, evaluate and prioritize customer problems and complaints
• May train users and operators on a limited basis and/or may write training procedures
• Participate in on-going training and departmental development
• Routine maintenance updates with other IT staff and business units
• Provide all required documentation including standards, configurations and diagrams
• Provide knowledge transfer of EUC operations
• Technical Voice experience required.
Please Carry below documents (mandatory) :
• Updated Resume Copy
• Photo ID proof
• Latest Pay Slips
Walk-In Interview on 14th - 18th May 2013 at 10am
Walk-In Venue :
HCL Comnet Ltd,
A-37, Sec 16, Noida,
Behind Mc Donalds,
Near sec 16 Metro station,
Contact Person : Shalini Sharma
Contact Number : +91-120-4024700
For more details visit: http://www.hcltech.com/
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