HCL Technologies Limited (http://www.hcl.com/)
HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies and HCL Infosystems
The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.
HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies and HCL Infosystems
(Experienced) Walk-In : Technical Support / Customer Care - 181399 @ Noida
Job Position : Technical Support / Customer Care
Job Designation : Technical Service Desk/Customer Care
Job Category : IT Hardware, Networking
Walk-In Location : Noida, NCR
Job Location : Noida, NCR
Number of Vacancies : 20
Desired Experience : 6 Months to 3 Years (Mandatory)
Job Description :
• Technical Support to HCL's business clients.
• He / She will be responsible to provide 100 % voice support to the clients and provide technical resolution.
• Incumbent should open for 24X7 operations.
Responsibilities :
• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
• Route problems to internal 2nd and 3rd level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User account provisioning.
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
• Perform user account management activities
• Escalate complex problem to appropriate support specialists
• Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
• Troubleshoot client software and basic network connectivity problems
• Identify, evaluate and prioritize customer problems and complaints
• May train users and operators on a limited basis and/or may write training procedures
• Participate in on-going training and departmental development
• Routine maintenance updates with other IT staff and business units
• Provide all required documentation including standards, configurations and diagrams
• Provide knowledge transfer of EUC operations
Job Requirements :
• Experience range ( 6 months - 2 years)
• Phone support / Calling experience necessary.
• Disciplined, systematic problem solving skills required.
• Working Knowledge on the following:
• Windows Operating systems
• Clients: Windows 7, Windows Vista, Windows XP, Windows 2000
• Hands on experience on customer care voice process
• Open for 24*7 environment
• Relevant experience only in voice process
Soft Skills :
• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good knowledge of MS OFFICE (Including MS Project and Visio)
• Should have a great customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Can drive HCL's value and its methodology
NOTE :
• Please carry a print out of this mail and your updated resume.
Please Carry (mandatory) :
• Updated Resume Copy
• Photo ID proof
• Latest Pay Slips
Note: Candidates with Customer care experience and interested to get into Technical Support profile.
Walk-In Interview on 8th to 10th November 2012 at 10am to 3pm
Walk-In Venue :
HCL COMNET LTD,
A-37, Sec-16,
Noida
Landmark: Behind McDonald's Sec-16 Noida
Contact Person : Ishita / Namrata
For more details visit: http://www.hcl.com/
Go to http://www.chetanasforum.com for view all Jobs
No comments:
Post a Comment