IBM India Pvt Limited ( http://www.ibm.com )
IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
(6 Months+) Walk-In : Tech Support Associates (Voice) @ Bangalore
Job Position : Tech Support Associate (Voice)
Job Designation : IT Helpdesk - Technical Support Associate (100% voice process)
Walk-In Location : Bangalore, Karnataka
Job Location : Bangalore, Karnataka
CTC : Will be disclosed to the selected candidates by the manager
Number of Vacancies : Open
Desired Qualification : Any Graduate (10+2+3), Diploma Holders (10+3) with minimum one year relevant experience
Desired Experience : 6 Months to 3 Years in Tech Support Voice Process (Mandatory)
Job Role :
• IT Helpdesk - Technical Support Associate (100% voice process)
• Provide Technical solutions to the external customers
• Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, Cananda, EMEA & AP.
• Min 6 months of relevant experience in the mentioned skill areas
- Awareness of basic networking concepts and technologies.
- Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
- Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options and Troubleshooting
- Browser Support - Internet Explorer
- Ability to identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail client - Outlook, Notes etc..
- Skilled in commercially standard software applications and major desktop operating systems.
- Has technical experience and skills in the areas of problem determination, creativity and analysis.
- Receives incoming calls from customers and creates incident record or updates existing record.
- Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteria.
- Ability to meet a set of defined account agent productivity measurements.
- Be able to identify opportunity for, and implement process improvements.
- Customer Service Skills
- Communications : verbal and written
- Neutral accent
- Advanced soft skills and call control as appropriate for an internal corporate IT helpdesk.
- Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction.
- Questioning skills- probing skills, as relevant to the issue and level of the caller
Eligibility :
• Any Graduate (10+2+3), Diploma Holders (10+3) with minimum one year relevant experience
• Must have good command over English
• Fluency, Vocabulary and pronunciation.
• Must have basic knowledge of Computer and operating systems
• Must be willing to work in Shifts
Selection Process :
• Group discussion - Technical Interview - Communication Assessment round
Mandatory Documents :
• Hard copy of the interview invite (this email)
• Hard copy of the resume
• Photocopy of current organization offer letter
• Photocopy of previous organization’s reliving letter
• Photocopy of second previous organization’s reliving letter if the current or recent organization’s experience is less than one year.
• Photocopy of latest 3 months pay slips
• One passport size Photograph
• Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.
• All semesters / year mark sheets
• Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)
IMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.
** This role is not into BPO domain.
** Candidates who have attended the interview in the past 3 months should not appear for the interview.
Interested Please walk-in to below address on 2- Jun-2012 b/w 10AM - 1PM
Walk-In Interview on 2nd June 2012 at 10am to 1pm
Walk-In Venue :
IBM India Limited
SA1 – Building,
#12 subramanya Arcade,
Opp to Jal Mahal,
Bannergatta Road.
Bangalore - 560 029.
Contact Person : Arun
* Selection of the candidates is at the sole discretion of IBM Recruitment Team
For more details visit: http://www.ibm.com
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