Amazon (http://www.amazon.in/)
(Freshers / Experienced) Walk-In : Customer Service Associates @ Hyderabad
Amazon Mega Walk-in Drive for Freshers and Experienced candidates with good communication skills for Customer Service role.
Job Position : Customer Service Associate
Job Designation : Associate / Senior Associate (Non-Technical)
Job Category : ITES | BPO
Walk-In Location : Hyderabad, Telangana
Job Location : Hyderabad, Telangana
Compensation :
# INR 1.79 to 2.62 Lacs
# Additional benefits: Transport Allowance, Night Shift Allowance, Sodexo Meal Coupons, Over Time Benefits, Performance Incentives (if applicable)
Qualification - Eligibility Criteria : (Mandatory)
# Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
Desired Experience : 0 to 5 Years
Key Skills : Customer Focus, Customer Service, Customer Care, Customer Support
Job Description :
# An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Knowledge and Skills Required :
# Communication Skills:
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
# Computer Knowledge/Skills:
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media
- Ability to successfully adapt to changes in the work environment
# Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
# Problem Solving Skills:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Passport Size Photograph
# Original Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
Note: Candidates without meeting given eligibility criteria - Please do NOT apply.
Walk-In Interview on 23rd - 28th January 2017 at 10am to 3pm
Walk-In Venue :
Amazon Development Centre India Pvt Ltd,
Building No: 12c, 2nd floor,
Mind Space IT Raheja Park,
Hitech City, Hyderabad - 500081
Landmark: Head straight from Mindscape Main Gate, Last building on your left is the new venue
Contact Person : HR
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Source: chetanas
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