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Saturday, January 21, 2017

Amazon.com Invites 10, +2. Any graduate & PG Candidates for the Post of Customer Service Associates @ Walk-in on 23rd to 28th January 2017 at Hyderabad

Amazon (http://www.amazon.in/)

(Freshers / Experienced) Walk-In : Customer Service Associates @ Hyderabad

Amazon Mega Walk-in Drive for Freshers and Experienced candidates with good communication skills for Customer Service role.

Job Position : Customer Service Associate

Job Designation : Associate / Senior Associate (Non-Technical)

Job Category : ITES | BPO

Walk-In Location : Hyderabad, Telangana

Job Location : Hyderabad, Telangana

Compensation :
# INR 1.79 to 2.62 Lacs
# Additional benefits: Transport Allowance, Night Shift Allowance, Sodexo Meal Coupons, Over Time Benefits, Performance Incentives (if applicable)

Qualification - Eligibility Criteria : (Mandatory) 
# Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.



Desired Experience : 0 to 5 Years

Key Skills : Customer Focus, Customer Service, Customer Care, Customer Support

Job Description :
# An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge and Skills Required :
# Communication Skills: 
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
# Computer Knowledge/Skills: 
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media
- Ability to successfully adapt to changes in the work environment
# Customer Focus: 
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
# Problem Solving Skills: 
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Passport Size Photograph
# Original Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Walk-In Interview on 23rd - 28th January 2017 at 10am to 3pm

Walk-In Venue : 
Amazon Development Centre India Pvt Ltd, 
Building No: 12c, 2nd floor,
Mind Space IT Raheja Park,
Hitech City, Hyderabad - 500081

Landmark: Head straight from Mindscape Main Gate, Last building on your left is the new venue 

Contact Person : HR

For Latest Walk-In Interview Opportunities..... click here

Source: chetanas

Disclaimer: Please be advised that given content is for information purposes only. Links to other websites that have been included on this post are provided for public convenience only. Job seekers are advised to make proper enquirers before go to directly or sending resumes in connection with any contents that appear in this post.

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