HCL Technologies Infrastructure Services Division (ISD) Invites B.Tech, BE, BCA, B.Sc Physics, IT, MCA Candidates for the Post of Trainees @ Walk-in on 25th March 2015 at Jaipur / NCR

HCL Technologies Infrastructure Services Division (ISD) (www.hcl.com)

(Freshers / Experienced) Walk-In : BE / B.Tech / BCA / B.Sc / MCA : 2014 Passout : Trainees @ Jaipur

Job Position : Trainee

Job Designation : System Administrator

Job Category : IT - Hardware and Networking

Walk-In Location : Jaipur, Rajasthan

Job Location : Noida, NCR

Compensation : 1.80 LPA

Qualification - Eligibility Criteria : (Mandatory)

# 2014 B.Tech/BE/BCA/B.Sc Physics, IT/MCA

# 50% throughout in academics

# No standing arrears

# Willing to relocate anywhere in India/Abroad

# Willing to sign the bond as applicable

# Willing to work in 24*7 environment

Desired Experience : 0 to 2 Years

Key Skills : Technical Support / Tech Support

Job Description :

# Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring and Management of various IT Infrastructure components for customers end users

# Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions

# Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software and basic network connectivity problems within SLA (If any)

# Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's

# Analyze, acknowledge and record each and every alert in the monitoring tools and handle the alerts as per their impact

# Administer and provide User account provisioning and activities

# Assign work orders / incidents to appropriate support teams and follow up until closure.

# Route problems to internal 2nd and 3rd level IT support staff

# Escalate complex problem to appropriate support specialists

# Routine maintenance updates with other IT staff and business units

# Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution

# Identify, evaluate and prioritize customer problems and escalations

# Participate in on-going training and departmental development

# Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support (depending upon your respective domain)

Note:

# You are required to carry a copy of this advertisement with you on the day of interview.

# Entry would only be allowed as per the above mentioned timelines.

Please Carry below documents (mandatory) :

# Updated Resume Copy

# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Walk-In Interview on 25th March 2015 at 9am to 10am

Walk-In Venue :

Arya Institute of Engineering and Technology (AIET),

SP-40, RIICO Industrial Area, Kukas,

Near Hotel Le Meridian,

Delhi Jaipur Highway,

Jaipur.

Contact Person : HR 

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Source: Chetanasforum

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