HCL Technologies Ltd Invites BE, B.Tech, Diploma, GNIIT, BCA, B.Sc : 2014 Passout Candidates for the Post of Trainees @ Walk-in on 19th June 2014 at Trichy / Tamilnadu

HCL Technologies Ltd (www.hcl.com)

(Freshers) Walk-In : BE / B.Tech / Diploma / GNIIT / BCA / B.Sc : 2014 Passout : Trainees @ Trichy

Job Position : Fresher

Job Category : IT | Software | Engineering Design, RnD

Walk-In Location : Trichy, Tamilnadu

Job Location : Chennai, Tamilnadu

Compensation : INR 1,75,000 P.A

Qualification - Eligibility Criteria : (Mandatory)

# B.Tech/BE/Diploma Engineering (Branches - EEE, CS, IT, ECE, EnI)/GNIIT (after 12th 3yr course)/BCA/B.Sc

# Year of Passout: 2014 Batch

Desired Experience : 0 Years

Job Description :

# Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.

# Provide level 1 support and perform other activities based adhering on SOPs/work instructions

# Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software and basic network connectivity problems within SLA (If any)

# Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's

# Analyze, acknowledge and record each and every alert in the monitoring tools and handle the alerts as per their impact

# Administer and provide User account provisioning and activities

# Assign work orders / incidents to appropriate support teams and follow up until closure.

# Route problems to internal 2nd and 3rd level IT support staff

# Escalate complex problem to appropriate support specialists

# Routine maintenance updates with other IT staff and business units

# Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution

# Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring and Management of various IT Infrastructure components for customers end users

# Identify, evaluate and prioritize customer problems and escalations

# Participate in on-going training and departmental development

# Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Please Carry below documents (mandatory) :

# Updated Resume Copy

# Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Walk-In Interview on 19th June 2014 at 9am to 11am

Walk-In Venue :

K.Ramakrishnan College of Engineering,

Trichy - Chennai Highway, Samayapuram,

Trichy - 621112

Landmark: Near to the toll plaza on the Trichy - Chennai Highway

Contact Person : HR 

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Source: Chetanasforum

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