IBM India Pvt Ltd Invites B.E, B.Tech, Diploma Candidates for the Post of Technical Support Associates and SR Technicals - IT Help Desk @ Walk-in on 2nd June 2014 at Gurgaon / NCR

IBM India Pvt Ltd (www.ibm.com)

(Freshers / Experienced) Walk-In : Technical Support Associates and SR Technicals - IT Help Desk @ Gurgaon

Job Position : Technical Support Associate - Service Desk Delivery (TSC) VOICE PROCESS

Job Designation : Associate/Senior Associate -(Technical)

Job Category : ITES, BPO, KPO, LPO, Customer Service, Operations

Walk-In Location : Gurgaon, Haryana

Job Location(s) : Gurgaon / Delhi

Compensation : INR 2,25,000 - 3,50,000 P.A

Qualification - Eligibility Criteria : (Mandatory)

# Freshers/ (Experienced up to 4 years)

# Btech /BE (except IT and CS stream)

# Bachelor's Degree / Diploma (12+3) - 15 Years education Mandatory.

# Fluency in Communications Skills (both spoken and written)/ soft skills

# Excellent Communication skills

Desired Experience : 0 to 4 Years

Key Skills : Technical Support, IT Help Desk, Help Desk, Service Desk Delivery, Voice Process, Infrastructure support

Job Description :

# Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls regarding technical issues for end users.

# Remote Infrastructure support delivery

# perform problem cause analysis

# Resolve routine customer problem

# Ability to Identify Opportunity & Implement Process Improvements

# has technical experience and skills in the areas of problem determination, creativity and analysis.

# Ability to meet a set of defined account agent productivity measurements.

# Understanding of operating systems

Additional Information :

# Working in Rotational shifts is a mandate.

# Candidates applying and selected for the job will be expected to work in Rotational shifts - including evening and night shifts.

# Shifts will 24x7 in nature and can vary depending on geographies supported.

MANDATORY DOCUMENTS TO BE CARRIED BY THE CANDIDATES :

# Updated Resume

# Copy of this Job Posting is Mandatory

# Photo Id proof (PAN Card or Passport or Voter's Card or Driving License or Aadhaar card) Original

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Walk-In Interview on 2nd June 2014 at 11am to 4pm

Walk-In Venue :

IBM India Pvt Ltd,

Unitech Cyber Park,

Sector - 39,

Gurgaon-122001.

Contact Person : Deepti Panjabi  

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