HCL Technologies Ltd Invites BE, B.Tech, Diploma, BCA, B.Sc - 2013 Passout Candidates for the Post of Trainees @ Walk-in on 20th May 2014 at Chennai

HCL Technologies Ltd (www.hcl.com)

(Freshers) Walk-In : BE / B.Tech / Diploma / BCA / B.Sc : 2013 Passout : Trainees @ Chennai

Job Position : Trainee

Job Category : IT - Hardware and Networking

Walk-In Location : Chennai, Tamilnadu

Job Location : Chennai, Tamilnadu

Compensation : 1.80 LPA

Number of Vacancies : 20

Qualification - Eligibility Criteria : (Mandatory)

# 2013 - B.Tech/BE/Diploma Engineering (Branches - EEE, CS, IT, ECE, EnI) / GNIIT (After 12th 3yr Course)/BCA/B.Sc

# 50% throughout in academics

# No standing arrears

# Willing to relocate anywhere in India/Abroad

# Willing to sign the bond as applicable

# Willing to work in 24*7 environment

Desired Experience : 0 Years

Job Description :

# Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.

# Provide level 1 support and perform other activities based adhering on SOPs/work instructions

# Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software and basic network connectivity problems within SLA (If any)

Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's

# Analyze, acknowledge and record each and every alert in the monitoring tools and handle the alerts as per their impact

# Administer and provide User account provisioning and activities

# Assign work orders / incidents to appropriate support teams and follow up until closure.

# Route problems to internal 2nd and 3rd level IT support staff

# Escalate complex problem to appropriate support specialists

# Routine maintenance updates with other IT staff and business units

# Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution

# Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring and Management of various IT Infrastructure components for customers end users

# Identify, evaluate and prioritize customer problems and escalations

# Participate in on-going training and departmental development

# Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Please Carry below documents (mandatory) :

# Updated Resume Copy

# Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License/College-ID)

Note: Candidates without meeting given eligibility criteria - Please do NOT apply.

Walk-In Interview on 20th May 2014 at 9am to 11am

Walk-In Venue :

Tagore Engineering College,

State Highway 121,

Rathinamangalam,

Landmark: Vandalur-Kelambakkam Road

Tamilnadu-600048.

Contact Person : HR 

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