IBM India Pvt Ltd Invites Applications from Eligible Candidates for the Post of Quality Analyst (Six Sigma Preferred) @ Walk-in Interview on 13th April 2013 at Bangalore

IBM India Pvt Ltd ( http://www.ibm.com/ )

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. 

(Experienced) Walk-In : Quality Analyst (Six Sigma Preferred) @ Bangalore

Job Role : Quality Analyst

Job Designation : Quality Assurance/Quality Control Executive

Job Category : ITES, BPO, KPO, LPO, Customer Service, Operations

Walk-In Location : Bangalore, Karnataka

Job Location : Bangalore, Karnataka

Desired Qualification : Bachelor's Degree/ Diploma

Total Experience Required : 3 to 5 Years (Mandatory)

Relevant Experience Required : 1+ Years (Mandatory)

Note:

1. Six Sigma - Preferred or Should have hands on working experience in 7 Quality Tools

2. Please go through the Job Description before applying
3. Suitable candidates are requested to come f2f on 13 Apr 13

Job Description :

• Enable the operations teams achieve & exceed client metrics

• Perform Call monitoring, Ticket checks & Call Calibrations - Achieve targets

• Effective Coaching & feedback to entire span of agents/ service representatives

• Monitor team performance, generate reports, trends & dashboards

• Ability to analyze data & perform a thorough Root Cause Analysis

• Take new actions within & across teams, to improve productivity and share best practices

• Ability to collaborate across multiple teams for process improvements and standardization

Skills Required :

• Good Communication Skills: Written and Oral

• Knowledge of GDF and implementation aspect of the same

• Knowledge of quality standards and practicality of same.

• Quality Certification will be considered

• Great level of confidence and analytical skills

• English: Fluent

Eligibility Criterion :

• Bachelor's Degree/ Diploma

• Fluency in Communications Skills (both spoken and written)/ soft skills

Additional Information :

• working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported. 

Mandatory Documents : 

(IIMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.)

• Hard copy of the interview invite (this email)

• Hard copy of the resume

• Photocopy of current organization offer letter

• Photocopy of previous organizations reliving letter

• Photocopy of second previous organizations reliving letter if the current or recent organizations experience is less than one year.

• Photocopy of latest 3 months pay slips

• One passport size Photograph

• Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.

• All semesters / year mark sheets

• Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)

Note :

1. Candidates who have attended the interview in the past 3 months should not appear for the interview.

2. Selection of the candidates is at the sole discretion of IBM Recruitment Team

3. Interested candidates please come to the below mentioned address on 13 April 13 10am to 12pm

Walk-In Interview on 13th April 2013 at 10am to 12pm

Walk-In Venue : 

IBM India Pvt Ltd,

SA 1, Banerghatta Road,

Opp to Jal Bhavan, 

Bangalore, Karnataka.

Contact Person : Deepak Kumar. A

For more details visit: http://www.ibm.com/

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