HCL Technologies Ltd Invites Applications from Eligible Candidates for the Post of Technical Support Service Desk @ Walk-in Interview on 30th April 2013 at Noida / NCR

HCL Technologies Ltd ( http://www.hcltech.com/ )

HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies (www.hcltech.com) and HCL Infosystems (www.hclinfosystems.in)   The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

(Experienced) Walk-In : Technical Support Service Desk - 181402 @ Noida

Walk-in for Technical Service Desk - L1 @ HCL COMNET, Noida on Tuesday 30th April 2013 

Job Role : Technical Service Desk

Job Category : ITES, BPO, KPO, LPO, Customer Service, Operations

Walk-In Location : Noida, Uttar Pradesh

Job Location(s) : Noida / Manesar

Desired Experience : 6 Months to 3 Years (Mandatory)

Key Skills : Technical Helpdesk, Technical Support, IT Helpdesk, Technical Service Desk, Technical Voice Support

Job Description :

• Technical Support to HCL's business clients.

• He / She will be responsible to provide 100 % voice support to the clients and provide technical resolution.

• Incumbent should open for 24X7 operations.

Responsibilities :

• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users

• Route problems to internal 2nd and 3rd level IT support staff.

• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

• Administer and provide User account provisioning.

• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.

• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate

support teams and follow up until closure.

• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; 

• Provide level 1 remote desktop support and perform other activities based on SOPs

• Perform user account management activities

• Escalate complex problem to appropriate support specialists

• Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)

• Troubleshoot client software and basic network connectivity problems

• Identify, evaluate and prioritize customer problems and complaints

• May train users and operators on a limited basis and/or may write training procedures

• Participate in on-going training and departmental development

• Routine maintenance updates with other IT staff and business units

• Provide all required documentation including standards, configurations and diagrams

• Provide knowledge transfer of EUC operations.

Technical Requirements :

• Technical voice Experience required

• Phone support experience necessary.

• Technical helpdesk or technical call center experience is necessary.

• Disciplined, systematic problem solving skills required.

• Hands-on work experience with the following:

• Windows Operating systems

• Clients: Windows7, Windows Vista, Windows XP, Windows 2000

• Servers: Windows 2000, Windows 2003, Windows 2008,

• Knowledge of Active Directory, Exchange 2003/2007

• ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center

• User account creation for Active Directory, Exchange Mailboxes, Distribution lists

• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

• MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

• Internet browsers (e.g. Explorer, Chrome, Firefox),

• VPN and remote dial-in users

• Support for laptop, desktops, and printers

• PDA and blackberry support

• Others: Adobe Acrobat and other common desktop applications like Winzip, etc

Soft Skills :

• Excellent communication and conversation skills (Verbal and Written)

• Good documentation skills

• Good working knowledge of MS OFFICE (Including MS Project and Visio)

• Should have a great customer handling skills

• Able to handle unforeseen situations

• High level of acceptance

• Can drive HCL's value and its methodology 

Please Carry below documents (mandatory) :

• Updated Resume Copy

• Photo ID proof

• Latest Pay Slips

Walk-In Interview on 30th April 2013 at 10am to 4pm

Walk-In Venue : 

HCL COMNET Ltd.

A-37, Behind Mc Donalds,

Near sec 16 Metro station,

Sec 16, Noida.

Contact Person : Shalini Sharma

Contact Number : +91-120-4024700

For more details visit: http://www.hcltech.com/

For Latest Walk-In Interview Opportunities..... Just click here

Go to http://www.chetanasforum.com for view all Jobs