Satyam BPO Ltd Invites Applications from Eligible Candidates for the Post of Sr. Technical Support Associate / Technical Support Associate @ Walk-in Interview on 25th to 28th February 2013 at Hyderabad

Satyam BPO Limited ( http://www.satyambpo.com/ )

Leveraging the Satyam heritage of technology and consulting excellence, Satyam BPO has developed one of the widest suites of BPO service offerings. We offer the complete spectrum of Outsourcing consulting, solutions and services to multiple industry verticals. Our value-enhancing solutions and services are designed to not just cut costs, but drive measurable business value into the enterprise. We have the capability to sit across the table with our clients and define the Outsourcing strategy for them: Which operational services to Outsource; which to retain, competencies to secure, so on and so forth.

Satyam BPO has proven full-service expertise for multiple industries including Insurance & Healthcare, Pharma, Banking & Finance, Manufacturing & Automobile, Media & Telecom, Animation and Energy & Power. Among the services we offer are ? Claims Processing, Policy Issuance and Premium Accounting. We also offer front office services like Contact Centers for Customer Service, Product Support and Helpdesk services. Additionally, we offer back office processes in the areas of Accounting, HR and other transaction-intensive activities. As the world?s first eSCM Level 4 BPO service provider, our global delivery standards have resulted in multiple long-standing client relationships with Fortune 500 companies, besides giving us a clear differentiation in the marketplace. 

(Experienced) Walk-In : Sr Technical Support Associate / Technical Support Associate @ Hyderabad

Job Position : Sr Technical Support Associate / Technical Support Associate

Job Designation : Associate/Senior Associate (Technical)

Job Category : ITES, BPO, KPO, LPO, Customer Service, Operations 

Walk-In Location : Hyderabad, Andhra Pradesh

Job Location : Hyderabad, Andhra Pradesh

Compensation : INR 2,00,000 - 3,50,000 P.A

Number of Vacancies : 5

Qualification : 10+2, Graduation B.Com, B.Sc, B.A

Desired Experience : 1 to 2 Years (Mandatory)

Key Skills : Voice Technical Supoort ISP, inbound US

Job description and activities involved :

• In this role it is expected that the Technical Support Associate answers calls from customers requiring assistance.

• Each call will last on an average minutes and will comprise diagnosis of the problem and troubleshooting.

• Each call is expected to end in complete resolution for the customer.

• The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.

• The associate needs to have a clear understanding of the support policies & Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.

• Typing skill minimum 30wpm.

• Voice inbound technical support (ISP).

• Flexible to work in Nite Rotational shifts.

• Qualification : 10+2, Graduation B.Com, B.Sc, B.A.

• References are most welcome.

Walk-in interview on 25-feb-13 to 28-feb-13 at 10:00am.

Please Carry below documents (mandatory) :

• Updated Resume Copy

• Photo ID proof

• Latest Pay Slips

Walk-In Interview on 25th - 28th February 2013 at 10am

Walk-In Venue : 

Mahindra Satyam BSG Ltd.,

Special Economic Zone

Ground Floor, Tower 1,

Satyam BSG SEZ,

Plot No.22,24,25,29-33,

Hitech City, Madhapur, 

Hyderabad.

Contact Person : Naresh.Busa

Contact Number : +91-40-66361300

For more details visit: http://www.satyambpo.com/

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