IBM INDIA Pvt. Ltd. ( http://www.ibm.com )
IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries, IBMers around the world invent and integrate hardware, software and services to help forward-thinking enterprises, institutions and people everywhere succeed in building a smarter planet.
(Freshers) Walk-In : 2011 / 2012 Passout : Technical Help Desk - Service Desk Delivery (SDD) @ Panipat
APIIT SD INDIA PANIPAT invites 2011 / 2012 passed out graduates , postgraduates and working professionals passed out in 2011 and 2012 to participate in the POOL CAMPUS Placement Drive by IBM India Pvt. Ltd. (as per the details given below) scheduled at Asia Pacific Institute of Information Technology (APIIT) SD INDIA PANIPAT, Haryana on 23 Jan 2013 (Wednesday).
It must be noted that the registration and participation in the POOL CAMPUS Placement Drive is free of cost. There will be no fee charged by us or any third party or agency for registration, participation and after selection.
Job Position : Technical Help Desk - Service Desk Delivery (SDD)
Walk-In Location : Panipat, NCR
Job Location : Bangalore, Karnataka
Stream Required : Any Graduate, Any Post Graduates, Diploma Holders
Eligibility Criteria :
• 55 % or 5.5 CGPA (aggregate of all semesters) in the highest degree pursued.
• Must not have any backlog at the time of IBM process on campus.
Batch : 2011 & 2012 passed out
Job Profile :
• Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements.
Mandatory Skill :
• Fluency In Communications Skills (both spoken and written)
Desirable Skills :
• Understanding of operating systems, Windows2000/NT/XP configuration options and troubleshooting.
• Browser Support - Internet Explorer.
• Strong computer skills required for initial call handling.
• Ability to identify basic hardware parts and aware of basic hardware concepts.
• User level familiarity with at least one e-mail client -Outlook, Notes etc.
• Skilled in commercially standard software applications and major desktop operating systems.
• Awareness of basic networking concepts and technologies.
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
• Excellent oral and written communication skills.
• Neutral accent.
• Questioning skills- probing skills, as relevant to the issue and level of the caller.
Walk-in Interview on 23 January 2013 at 9am
Walk-in Venue:
Asia Pacific Institute of Information Technology (APIIT),
SD India, Faridpur Road,
G.T. Karnal Road Side,
Near Toll Plaza,
Panipat-132103,
Haryana, India.
How to Apply for this Job click here: http://apiit.edu.in/ibm-india-pvt-ltd-pool-campus-drive.html
Free Online Registration click here: http://apiit.edu.in/placement/ibm-india-pvt-ltd-pool-campus-drive-registration.html
For more details visit: http://www.ibm.com
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