IBM India Pvt. Limited Invites Applications from Eligible Candidates for the Post of INCIDENT MANAGEMENT (ONLY FOR FEMALES) @ Walk in Interview on 7th April 2012 at Bangalore

IBM India Pvt. Limited ( http://www.ibm.com/in/en/ )

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.

The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. 

(Experienced) Walk-In : INCIDENT MANAGEMENT (ONLY FOR FEMALES) @ Bangalore

Job Position : Incident Management

Job Designation : Project Lead

Job Category : IT / Software

Walk-In Location : Bangalore, Karnataka

Job Location : Bangalore, Karnataka

Desired Experience : 5 to 10 Years (Mandatory)

Key Skills : Incident Management, ITIL, ITSM, Service Management

Job Role :

• Good understanding of infrastructure technologies (Intel/Unix, Servers, Middleware, Email and Messaging Services and Networking, etc)

• Liaise with the Customer as focal point for all high priority & major incidents reported

• Represent the team and IBM India while leading a Sev1 and Major incident

• Provide technical direction and coordination to the resolver groups involved

• Provide support and participate in the Change Control Board and change control process

• Provide appropriate inputs to the problem management process, RCA preparation

• Develop an understanding of the clients organizational structure and infrastructure environment.

• Drive group chats and bridge calls effectively to resolve incidents

• Possess excellent written and verbal communication skills

• Prior experience of sending out executive alerts/communication mailers

• Handle conflict situations and make quick decision while driving incidents

• Manage and drive third parties to the quick resolution of incidents

• Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management.

• ITIL certification is mandatory

Please come for a F2F round of interview if you have experience in INCIDENT MANAGEMENT and have ITIL certification and if you are interested in this position with IBM.

Interested Please walk-in to below address 7th April 2012 (Saturday) b/w 10AM - 1PM

Please Carry (mandatory) :

• Hard copy of the interview invite

• Hard copy of the resume

• Copy of Offer letter / Increment letter

• Copy of Latest 3months payslips

• Carry a Valid Govt Approved Photo ID Proof(Original) and a copy of it without fail.

• One passport size Photograph

Walk-In Interview on 7th April 2012 at 10am to 1pm

Walk-In Venue : 

IBM INDIA PVT LTD

Embassy Golf Links,

Pine Valley, 3rd Floor,

Bangalore.

Contact Person : Hema/ Lakshmi/Swati

* Selection of the candidates is at the sole discretion of IBM Recruitment Team.

If you have attended in the last 3 months, you need not attend.

For more details visit: http://www.ibm.com/in/en/

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