HCL Technologies Limited Invites Applications from Eligible Candidates for the Post of Tech Support (Voice Process) @ Walk in Interview on 31st July 2011 at Hyderabad

HCL Technologies Limited (www.hcltech.com)

HCL Technologies is a leading global IT services company, working with clients in the areas that impact and redefine the core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL focuses on ‘transformational outsourcing’, underlined by innovation and value creation, and offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO. HCL leverages its extensive global offshore infrastructure and network of offices in 26 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare. HCL takes pride in its philosophy of ‘Employees First, Customer Second’ which empowers our 73,420 transformers to create a real value for the customers. HCL Technologies, along with its subsidiaries, had consolidated revenues of US$ 3.3 billion (Rs. 15,160 crores), as on 31 March 2011 (on LTM basis). 

(1+ Years) Walk-In : Tech Support (Voice Process) @ Hyderabad

Job Position : Tech Support (Voice Process)

Job Designation : Technical Support / Sr. Technical Support

Job Category : BPO / ITES

Job Location : Hyderabad, Andhra Pradesh

Desired Qualification : ONLY B.SC / BCA / B. Tech / BE / MSC / MCA / M. Tech

Desired Experience : 1 to 5 Years (Mandatory)

Mandatory Skills : Technical Support (Voice Process)

Desired Skills :

• (Voice Process)

This position is responsible to provide front-end, technical support by providing answers to most product or product line usability or functionality questions (ANTI VIRUS Products)

KEY SUCCESS ATTRIBUTES

• Provide Technical Support for a product or product line

o Receive frontline issues/calls from most customers

o Handle all functionality and usability related issues

o Understand the process on how to progress complex issues towards higher level Engineers for resolution Enhance the customer experience

KEY SUCCESS ATTRIBUTES

Competency

• Good customer service skills.

• Good communication skills.

• Good analytical skills.

• An ability to coordinate high pressure situations by bringing the appropriate resources to bear (as necessary).

Job Description :

• HCL TECHNOLOGIES is looking forward to fulfill Technical Support / Sr. Technical Support Openings for an ANTI VIRUS PRODUCT.

Please Carry (mandatory) :

• Updated Resume Copy

• Photo ID proof

• Latest Pay Slips

• Passport size photograph

Note: VOICE PROCESS; Need Candidates only from Voice Process Experience

Walk-In Interview On 31st July 2011 at 9 am to 3 pm

Walk-In Venue : 

HCL Technologies Limited,

Tower: H08, L&T Phoenix Info Park Pvt. Ltd.

HITEC CITY-2, Survey No. 30, 35, 35 & 38.

Madhapur, Hyderabad-500081.

Land Mark: Behind Cyber Gateway

Contact Person : xxCONTACTPERSONxx

Contact Number : +91-xxCONTACTNUMBERxx

For more details visit: www.hcltech.com

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