IBM India Pvt Ltd ( http://www.ibm.com )
IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
(Experienced) Walk-In : IT Infrastructure Quality Analysts @ Hyderabad
Note:
1. Please mention ibm hr: greeshma on top of your profile
2. kindly ignore if you have attended the interview for the same role in the past 3 months
Job Position : IT Infrastructure Quality Analyst
Job Category : IT / Software
Walk-In Location : Hyderabad, Andhra Pradesh
Job Location : Hyderabad, Andhra Pradesh
Desired Qualification : BE/B.Tech (Computers) / B.Sc (Computers) / Diploma (Computers) / B.Com / BCA
Desired Experience : 4 to 7 Years (Mandatory)
Skills : IT Infrastructure Quality Analyst
Job Description :
• IBM is a leader in the global and Indian IT space and is the world's largest IT services and consulting provider. It is one of India s leading software services players.
• We recruit high caliber, dedicated professionals to deliver innovative solutions to exceed our clients expectations.
• Presently there are multiple openings for IT Infrastructure Quality Analyst for which F2F interview is being held on 9th February'2013.
• We look forward to seeing you on 9th February at our IBM premises and wish you all the best for the interview
Primary Job Responsibilities :
• Creates broadly applicable solutions that are used by pool managers for process improvements in handling reoccurring problems (across accounts, pools, locations). Ensures solutions are applied to all appropriate configurations.
• Directs RCA and process standardization across accounts by preparing, batching, and assigning incident reports and trouble tickets that occurred within a 90 days historic window period.
• Under direction of Expert QA member, creates broadly applicable solutions that are used by pool managers for process improvements in handling reoccurring problems (across accounts, pools, locations).
• Ensures solutions are applied to all appropriate configurations. Conducts statistical analysis on quality metrics reports to ensure that they are within control limits.
• Works with Green Team members across the location(s) to improve and change the QA / RCA process by seeing if any solutions can be implemented or applicable to other locations/centers.
• Under direction of Expert QA member, analyzes and interprets financial (specifically SLA payout) and business data and provides in-depth analysis in identifying problems and performance exposures with alternative solutions/recommendations to take to management/customers.
• Track SLA metrics.
• Conducts statistical analysis on quality metrics reports to ensure that they are within control limits.
• Prepares metric updates for executives.
• Positions are based out of Hyderabad location.
Please walkin for the interview ONLY if the above JD matches your current profile.
Please Note - this requirement is only for it infrastructure quality analyst and not testing/ development.
Please Carry below documents (mandatory) :
1. Hard copy of this mail.
2. Updated Resume copy.
3. Offer Letter Copy (Or) Increment Letter Copy of the current company.
4. Last 3 months Pay slips (Company's logo or letter head required).
5. Photo Proof of Identity (Original and Photocopy of any one of the following: PAN, Driving License, Passport, Voters ID).
6. One passport size photograph (to be carried in person to the interview venue).
7. Passport Size Photo- 2 in numbers
Walk-In Interview on 9th February 2013 at 10am to 1pm
Walk-In Venue :
IBM India Pvt Ltd,
Mindspace Cyberabad,
Survey No. 64, APIIC,
Software Layout,
Next to VSNL, Hitechcity,
Madhapur, Hydreabad-500081.
Contact Person : Hema
For more details visit: http://www.ibm.com
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